Specialty Programs

Strategic planning is one of the most fundamental management processes in an organization. We assist organizations in understanding how to operate successfully in a fluid and complex environment. We employ a model, which integrates the process of developing strategies with managing change and achieving business results. We help business leaders and employees recognize how to plan for and select from a variety of strategies to achieve a compelling desired state. We use a framework that helps individuals make effective decisions regardless of their level or function in the organization.

Organizational change and development is the cornerstone to continued growth and success. We bring an expertise in the field of change and organization transformation. We approach all changes taking place within the organization as part of a purposefully designed process. We enable clients to incorporate their desired changes by focusing on an organizational change process. We work closely with leaders and all organizational members to enable them to understand the key ingredients in successful change efforts so that they may achieve improved business functioning.

Teams are the building blocks of organizations. We focus on enabling teams and groups to improve their effectiveness thus increasing their chances for success. Our process uses a broad range of activities that help teams in their completion of tasks, achievement of goals, and enhancement of interpersonal skills. We work toward improving team performance issues such as; problem solving, decision-making, conflict management, communication, team structure, goals, tasks, roles and responsibilities. We work with start-up and existing teams, executive and board groups, project and volunteer teams.

Sales & Customer Service - Meeting the needs of your customer should always be the goal of all members of your sales team. To do that you need to plan and manage the sales process along with the effective use of the core sales and marketing skills. Our programs can benefit the experienced professional and those who are novices.

Train-The-Trainer Program is a process of identifying your existing staff members, who have some technology expertise and teaching these individuals to train other staff members to use the technology. By training one or more of your key personnel to train others in the organization, you distribute the knowledge within the organization so that no one person carries all of the organization's knowledge. CSL works with you to identify those qualified individuals and then develop their skill so they can successfully train others within your organization. At the conclusion of CSL’s program, participants will have an understanding of adult learning principles, how to facilitate a meeting, how to use activities effectively, and how to deal with students who are having trouble. When combined with individual coaching, the participants will be ready to manage the varied responsibilities of a trainer.

Our customized programs can include such other topic areas as:

• THINKING STRATEGIC
• PERFORMANCE MANAGEMENT PROCESS
• COACHING: A TOOL FOR FUTURE SUCCESS
• BUILDING A WINNING TEAM
• SUCCESSFUL MEETINGS
• EFFECTIVE PRESENTATIONS
• COMMUNICATING “360”
• FACILITATION SKILLS FOR TRAiING
• EMPOWERING THE WORK FORCE
• LEADING CHANGE
• BUILDING A WORKPLACE OF TRUST, RESPECT, ACCOUNTABLITY & …
• PROBLEM SOLVING & DECISION MAKING
• MANAGING DIFFICULT SITUATION, PEOPLE & CONFLICT
• TAKING THE INITIATIVE
• FOUNDATIONS FOR EFFECTIVE COMMUNICATIONS
• BEING PRODUCTIVELY ASSERTIVE
• MANAGING YOUR TIME & PRIORITIES
• COMMUNICATION STYLES (DiSC Profile)
• WORKING WITH THE PUBLIC
• THE ANXIETY OF STRESS
  
• PERSUASIVE PRESENTATIONS
• QUALITY CUSTOMER SERVICE
• TELEPHONE COMMUNICATION FOR CUSTOMER SATISFACTION
• NEGOTIATING: A CONSULTATIVE TOOL
• SALES TRAINING  (for Inside or Outside Sales Personnel)